mangoswin Privacy Policy

mangoswin is an online gaming and sports betting platform serving Filipino players. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), mangoswin acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means we determine the purposes and means by which your personal data is processed.

We are committed to handling your personal data responsibly, transparently, and in accordance with all applicable Philippine data protection laws and regulations, including the implementing rules and regulations issued by the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected through the mangoswin website, mobile-optimized site, and any related services or communications. It does not apply to third-party websites or services that may be linked from the Platform — those are governed by their own privacy policies.

mangoswin collects the following categories of personal data in connection with the operation of the Platform:

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify that you meet the 21+ age requirement)
• Residential address, including barangay, city or municipality, and province
• Email address
• Mobile number
• Nationality and country of residence

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys national ID)
• Proof of address documents (e.g., utility bills, bank statements dated within three months)
• Proof of payment method ownership where required
• Selfie or liveness verification images where required for enhanced KYC

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used (GCash, PayMaya, BPI, BDO, Metrobank)
• Account balance history
• Bonus and promotion redemption records
• Partial payment account identifiers (e.g., masked GCash number or bank account number) — we do not store full payment credentials

• Bet history, game session records, and wagering activity
• Win and loss records
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)
• Game preferences and platform usage patterns

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Session timestamps and duration
• Referring URL and navigation path within the Platform
• Cookie identifiers and similar tracking data (see Section 7)

• Records of communications between you and mangoswin customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing communication preferences

mangoswin collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or update your account profile.
• Automatically through the Platform: When you browse or use the mangoswin website, we automatically collect technical and device data through cookies, server logs, and similar technologies. See Section 7 for details.
• From third-party service providers: We may receive data from identity verification providers, payment processors (such as GCash and PayMaya), fraud detection services, and analytics providers in connection with the operation of the Platform.
• From regulatory and law enforcement authorities: In limited circumstances, we may receive data from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government bodies in connection with our legal and regulatory obligations.

mangoswin uses your personal data for the following purposes:

mangoswin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Philippine Data Privacy Act, mangoswin processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC/AML obligations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

mangoswin does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

We engage trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platform providers, and analytics services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

mangoswin may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.

In the event of a merger, acquisition, or sale of all or part of mangoswin's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

We may share your data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our support team.

mangoswin uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and responsible gaming tool configurations) to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

mangoswin retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Gaming activity data: Retained for the duration of your account and for up to three (3) years after account closure for dispute resolution and regulatory purposes.
• Customer support communications: Retained for up to three (3) years from the date of the communication.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.
• Marketing preferences: Retained until you withdraw consent or request deletion.

When personal data is no longer required, mangoswin will securely delete or anonymize it in accordance with our data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by mangoswin:

mangoswin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS Encryption: All data transmitted between your device and the mangoswin Platform is encrypted using Transport Layer Security (TLS) protocols.
• Encryption at Rest: Sensitive personal data stored on our systems is encrypted using strong encryption standards.
• Access Controls: Access to personal data is restricted to authorized mangoswin personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: mangoswin supports two-factor authentication for player accounts to provide an additional layer of security.
• Regular Security Audits: Our systems and processes are subject to regular internal and external security reviews and penetration testing.
• Staff Training: All mangoswin personnel who handle personal data receive regular data protection and security training.
• Incident Response: We maintain a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the NPC within the timeframes required by law.

While mangoswin takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

mangoswin is strictly an adult platform. Access to and use of the Platform is prohibited for persons under 21 years of age, in accordance with Philippine gambling regulations. mangoswin does not knowingly collect personal data from individuals under 21.

If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our underage gambling prevention procedures.

If you are a parent or guardian and believe that your child has registered an account with mangoswin, please contact our support team immediately so that we can investigate and take appropriate action.

mangoswin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where appropriate, by sending a notification to the email address associated with your account.

The updated Privacy Policy will take effect from the date specified in the notice. Your continued use of the mangoswin Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Previous versions of this Privacy Policy are available upon request from our Data Protection Officer.

mangoswin has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly within the Platform — the fastest way to reach us for general queries.
• Email (Data Privacy Matters): [email protected]
• General Support Email: [email protected]
• Response Time: We aim to acknowledge all data privacy requests within 72 hours and to provide a substantive response within 30 days.

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available through official Philippine government channels.